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Privacy Policy

This Privacy Policy describes how PEPIN'S AUTOWASH, LLC collects, uses, and protects your personal information when you use our online platform and services. We are committed to protecting your privacy and handling your data in a transparent manner, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Data We Collect

When you access or use our site or services, we may collect various types of information:

Information You Provide Directly: This includes information you submit when you use our self-service terminals, purchase wash packages, use a gift card system, create an account, or interact with us. This may include your name, payment information (processed securely by third-party payment processors), vehicle details (like license plate number, if relevant to the service or your account), and any other information you choose to provide.

Information Collected Automatically: When you visit our site, we may automatically collect certain information about your device and usage of our service. This may include your IP address, browser type, operating system, pages viewed, links clicked, and the date and time of your visits. This data helps us understand how users interact with our service and improve its functionality.

How We Use Your Data

We use the information we collect for various purposes, including:

  • Providing and maintaining our automated vehicle cleaning services and online platform.
  • Processing transactions, such as wash purchases and gift card redemptions.
  • Managing your account, if applicable.
  • Responding to your inquiries and providing customer support.
  • Improving our site, services, and overall customer experience.
  • Understanding usage patterns to optimize our operations.
  • Ensuring the security and integrity of our service.
  • Complying with legal obligations.

Our legal basis for processing your personal data depends on the specific context in which we collect it. We will process your data where:

  • It is necessary to perform a contract with you (e.g., providing the car wash service you purchased).
  • We have your consent to do so.
  • The processing is in our legitimate interests (e.g., improving our services, security purposes), and not overridden by your data protection interests or fundamental rights and freedoms.
  • We have a legal obligation to process your data.

Sharing Your Data

We do not sell your personal information to third parties. We may share your information with trusted third parties who perform services on our behalf, such as payment processors, website hosting providers, and analytics services. These third parties are obligated to protect your information and use it only for the purposes for which we share it with them.

We may also disclose your information if required by law, such as in response to a court order, subpoena, or other legal process.

Data Security

We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for satisfying any legal, accounting, or reporting requirements. The retention period will vary depending on the type of data and the purpose of processing.

Your Data Protection Rights

Depending on your location and applicable law, you may have certain rights regarding your personal data. Under GDPR, these rights may include:

  • The right to access the personal data we hold about you.
  • The right to rectify inaccurate or incomplete data.
  • The right to request the erasure of your data (in certain circumstances).
  • The right to restrict the processing of your data (in certain circumstances).
  • The right to object to the processing of your data (in certain circumstances).
  • The right to data portability (in certain circumstances).
  • The right to withdraw consent at any time where processing is based on consent.
  • The right to lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us using the physical address provided below.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to collect information about your activity on our site. Cookies are small data files stored on your device. They help us improve your experience, analyze site usage, and provide personalized features. You can manage your cookie preferences through your browser settings.

Third-Party Links

Our site may contain links to external websites that are not operated by us. This Privacy Policy does not apply to third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites, products, or services.

Children's Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

PEPIN'S AUTOWASH, LLC

1500 Main St

Leicester, MA 01524